Patrick Copeland from Google gave a facinating talk about a concept called Pretotyping (or Pretend-o-typing). His talk dovetailed nicely into the conversations we've had at work about design thinking and illustrated in a powerful way how to use design thinking to push you towards making the right it.
For me the biggest take away was that innovators beat ideas. Everyone talks about ideas, but ideas in an of themselves are worthless. We all have ideas, and, frankly, can generate them a dozen a minute (or faster!). It is not really as much about the idea as the person behind the idea, the innovator. Innovators are a much rarer commidity. Innovators do not need to come up with a new idea, but what they do is more important. They test, refine, and reject ideas until they figure out what works, what the "it" than needs to be built is. As the pretotyping.org site says:
Because the number of ideas is practically infinite while the number of innovators is very finite, the innovators to ideas ratio is – for all practical purposes – close to zero. That makes innovators incredibly valuable.
Thus, Mr. Copeland claims (rightly!) that "Innovators beat Ideas."
At Edmunds, we are about to embark on a Design Thinking approach to building products. With this approach, we will interview, ideate, paper prototype, iterate, etc. What hit me was a very simple idea: use the paper prototype over and over to test if the idea flys, don't just test it once on a user, pretend to use it, pretend-o-type!
As you use the pretend application, Mr. Copeland stressed tracking usage and really finding out how much the prototype is used and what the return rate is for users. Taking this a step farther, even after a product is launched, one should measure the new vs. repeat vistor rates. If repeat users are falling off, the idea is probably not a useful one. Here is where the courage comes, if the idea is not working don't agonize over it, kill it and move on.
Kill it and move on, is a scary concept for most businesses. Even the greats at Google, I am sure, spent a lot of time agonzing over the failure of Google Wave. However, in the end, they did kill it and they are moving on. The learning here was to makc a flop metric and stick to it and don't be afraid to admit failure and move on!
A side note: one can over test. Mr. Copeland alluded to Google tesing 100 shades of blue, probably a bit overkill.
Back to pretend-o-typing, how does one go about testing ides quickly? Mr. Copeland showed a picture of the andriod "prototyping" kit he handed out. It consisted of a pad of paper and a pen! Draw a quick UI for your idea and stick the paper on your andriod phone. Track how much you use your own idea. If you use it a lot for the first week, how much do you use it the second? The third? If you notice your usage drift towards zero, you probably need to move on. Total investment to find out if your idea was good? Almost zlich. Compare that to the normal working prototype and the time and engery spent in building it. With the investment in a normal prototype one becomes very attached to their idea.
The next step is to remember that ideas beat features. The original Gmail and Facebook had a lot fewer features than their competitors, however, they where better ideas and thus took off. If the Gmail or Facebook team spent the time to deliver what they have today they would have missed the boat and probably would have built the wrong features. Your users will tell you what they want, but without something in front of them they can't.
So here is what I learned:
1) Innovators are priceless
2) Paper + Data == Awesome idea killer
3) Don't be afraid to kill your idea
4) Get your idea out there and test it and refine it – don't try make something perfect…you will fail.
Next up, Infrastructure.